Multimedia Workforce Management In Crm

Optima Communications Selects Altitude vBox Solution

21st September 2011 - Altitude Software, a leading independent global contact center solutions providers, announced that Optima Communications, a customer contact center in Canada specializing in the optimization of customer relationship ™ (CRO), has seen increasing productivity and reduce costs associated with the transition to Altitude vBox solution, a free SIP server integrated with Optima Altitude uCI solution existing customer management TM interaction.The Altitude vBox is a flexible and scalable solution, compatible with open standards and runs on the safe and open Linux OS, turning any ordinary computer into a full-featured voice communication server. Installations can start with a few seats and grow to meet the specific needs of the organization, improved features and functionality along the way. The Altitude and Altitude uCI TM vBox together offer a turnkey solution that enables organizations to implement a state of IP contact center quickly and art with the lowest total cost of ownership.Currently, Optima has two contact centers in operation The Altitude uCI TM solution on top of vBox Altitude. This allows the use of Altitude IP IVR, both incoming and outgoing. Over 250 seats agents running on the Altitude IP predictive dialer in one of the centers, increasing the productivity of call center and outcomes while reducing costs. "Our mission is to provide optimal results, all we do at Optima is with this mission in mind.Altitude was found to be the best solution on the market to meet our business needs, allowing us to focus on specific priorities of each client, without losing sight of their ROI. "Said Don MacLeod, President, Global Communications Founded in 1992 Optima, Optima Communications is headquartered in Toronto, ON, Canada, is the optimization of customer relationship ™ (CRO) experts in purchase decisions involving large and technically complex Product / service categories. Optima is proud of its close working relationships with their customers, some of which were with Optima for more than a decade.Optima enables clients to craft and make outbound campaigns also provides services within its two contact centers. Most major Canadian banks rely on Altitude and Optima to manage their communications, as Optima customers include some of the largest organizations in the world of insurance and financial industry, leaders of business information and some of the largest consumer and SMB IT companies. Optima is also very active in the telecommunications and energy industries directly to consumers."Modular Suite of altitude with efficient and integrated multimedia communication channels (email and chat), IVR applications, predictive dialing solutions, intelligent routing and call blending enables Optima to the rhythm of their work and expand as needed with their customer demands. They experience a reduction in overall costs and service levels, productivity and business results."Said Mark Lepko, President, North America, Altitude Software Altitude uCI MC (Unified Customer Interaction) suite has a ten-year plus history of outstanding results in contact centers worldwide, having won 40 + Industry Awards for innovation and performance in the most recent. Altitude Software is a leading independent contact center solutions provider with 15 offices worldwide, resulting in a customer base in rapidly expanding regional and strong network of partners with a focus on delivering business value communicate with the central sub-contractors. Altitude Software (www.altitude.com) is the leading provider of unified customer interaction management, contact center dynamics independently of platforms since 1993. Used by 250,000 users in nearly 900 clients from 60 countries, is known for Altitude levels of customer satisfaction and is ISO 9001 certified for its TSIA and customer support worldwide. His innovations have won 40 + industry awards and included in Gartner's Magic Quadrant altitude as the only independent global provider since 2000.UCITM Altitude (Unified Customer Interaction) is an open software suite that manages customer interactions for high volume with the company as customer service, help desk, collections, telesales, surveys, etc., is the most valued for its speed in the creation and development of services and CRM campaigns, through its unified design studio, open office, routing, Dialler, Voice Portal, monitoring, reporting, staffing and Integration Server. Altitude Software can be reached at +1 877 4744499 or email info@altitude.com.

Global Tech Leader Achieves Business Results with UltiPro® for ...

August 08, 2011 11:10 AM Eastern Daylight Time 

Ultimate Software (Nasdaq: ULTI), a leading provider of unified human capital management SaaS solutions for global businesses, announced today that — after a rapid activation of the UltiPro HCM solution — PSAV, the leading supplier of audiovisual and event technology to hotels, associations, producers, and meeting planners worldwide, is leveraging UltiPro for improved employee performance management, re-aligned compensation management that cultivates a culture of accountability, and deeper visibility into its workforce .

PSAV is a global event-technology company with 4,300 employees in more than 700 locations around the world. With thousands of decentralized employees functioning in a mobile, fast-paced environment, the HR team struggled — prior to UltiPro — to provide the best possible support to its employees while achieving its overall business objectives.

One of the major obstacles PSAV faced was that the company had been using a payroll service bureau, which wasn’t addressing the wide range of requirements that were critical to PSAV’s business. Considering the gradual rising costs and the lack of value with the service bureau, Sudi Korba, vice president of human resources at PSAV, began evaluating HCM solutions and then selected UltiPro in September 2009.

“The technology that we offer our customers is unparalleled, yet many of our people processes were manual and outdated. We needed a major overhaul. In addition to looking for a way to deepen and strengthen business operations, we were looking for a solution that could adapt to our constantly changing workforce because we have many seasonal and temporary employees,” said Korba. “We had our kickoff meeting with Ultimate Software in December 2009, and UltiPro was fully activated, with payroll, HR, and unified performance management , by April 2010. Without a doubt, it was the shortest timeframe for a deployment that I’ve ever experienced.”

In fact, Korba reports that, after bringing business leaders together for a two-hour meeting to establish the workflow rules, she was able to activate UltiPro’s performance management feature set herself the same day.

Before UltiPro, PSAV had no formal performance management or consistent goal-setting processes in place.

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